Osmania General Hospital – Quality Improvement

InOrder is providing technical support to the Quality Improvement Program (QIP) at the prestigious Osmania General Hospital (OGH), Hyderabad, Telangana for a period of two years and thereafter if needed. This is being provided with generous donor support from the ’78 batch alumni of Osmania Medical College. Tata Trusts is providing additional human resource support for the project. The stated vision is to transform OGH into a trusted, patient-centered, integrated, value-based healthcare provider. 

The project has been progressing well since its commencement in January 2021. The baseline Quality Assessment has been undertaken using a validated SafeCare application. Infrastructural and process gaps have been mapped through structured assessment. The governance structure has been put in place. 

Implementation of standards compliant hospital information and health records systems has commenced. The project is currently in the phase of implementing process improvements based on NABH guidelines in the areas of emergency , intensive care , sample collection and patient transport areas. 

Telangana State – Health Systems Strengthening (TS-HSS) to secure people’s health

InOrder, in association with ACCESS Health International and Health Care Services group, is providing technical support to various initiatives by the government of Telangana (GoTS) to strengthen public healthcare provision. The initiatives include strengthening acute care in district and sub-district hospitals, piloting the integration of primary healthcare with hospital-based care, improving quality systems in public hospitals, transforming health information systems in alignment with the National Digital Health Blueprint, and leadership development program for district level officials at the level of District Medical and Health Officer (DMHO) and Medical Superintendents. Baseline studies have been completed for various initiatives. 

​Facility assessment studying different aspects of integrated care has been completed from the subcenter to the district hospital levels. The community survey to assess patient’s health-seeking behavior and expenditure on health has started.

A baseline study on the gap analysis vis-a-vis NDHB guidelines has been completed and shared with the GoTS. Team is working closely for initiation of state digital health mission.

The GoTS has initiated an innovative hub and spoke diagnostic network to improve the access to quality diagnostics in an efficient way. A study has been undertaken to review the existing processes so as to improve the system further and integrate with existing facilities.       

Health Answers

As a part of its ‘Public Education and Awareness’ workstream, InOrder recently launched Health Answers, a free of cost service for all citizens to help them navigate the complex healthcare delivery system. The purpose of Health Answers is to answer the myriad question people have related to their healthcare needs and to empower them through appropriate health education and awareness. 

As a part of the services offered by Health Answers, citizens can look for answers to their questions either on the web portal https://www.inorder.in/healthanswers/ or call on the toll-free number 1800 121 6780 from Monday to Saturday between 9 AM and 6 PM. The helpline was launched as a pilot on May 15, 2021 for callers in the Telangana state and was officially launched on September 1, 2021. The services will be expanded to the rest of the country in a phased manner.


InOrder and ACCESS Health, in collaboration with the Administrative Staff College of India, Hyderabad are soon to launch two Management Development Programs. Starting December, these online, six months long certificate programs will be conducted in the areas of Health Informatics and Health Insurance. The courses are set for an official launch in early October. They will be jointly administered and delivered by faculty from both ASCI and InOrder. 


The InOrder Institute for Health Systems Strengthening and Chitakara University have joined hands to introduce a Health informatics course for the MBA Healthcare program of Chitkara University. The eight-week course is designed to cover practical aspects of the healthcare IT industry including clinical information systems, bioinformatics, standards and regulatory aspects, and advanced systems design such as the cloud and IoT (Internet of things). Faculty from Chitkara and InOrder with extensive experience in health technology product design and standards will deliver the course to the students.

The InOrder Institute has also recently partnered with the Indian Institute of Public Health- Hyderabad (IIPH-H). IIPH-H is a part of the Public Health Foundation of India, a premier think tank in the area of public health and health systems research. The partnership is designed for both institutes to jointly plan, develop and execute long and short duration training and capacity building programs and workshops in the areas of health systems research. The courses will be on critical areas of health systems such as digital health, health systems capacity building, and health systems resilience.

InOrder has recently signed an MoU with AIC-CCMB to help startups, researchers, and students for social and rural immersion in the healthcare area, jointly nurture them to develop affordable, social relevant products and services.

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